Returns and Exchange Policy

 

RETURNS


At Maraley, we are proud to offer FREE and GENEROUS return/exchange policy within the world. If you are not 100% satisfied with your purchase with us you can return the product within 30 days from the date of delivery.

 

We accept returns/exchanges for items that are unworn, unwashed, unaltered, and with their tags unaltered and intact.

 


a) Email us at support@maraley.com within 7 calendar days of receiving your order with the following information:


1.      Your order number

2.      The name/ product code of the item you’d like to return/exchange

3.      The reason for return

4.      Our customer service team will be in touch on the next steps to take and advise on the availability of replacement. 


b)   Ship your return with our prepaid FedEx return service:


5.      Our customer service team will email you prepaid FedEx return label to return your order free of charge.

6.      Pack the item(s) and a completed and printed Returns Form and return label together in a parcel.

7.      Schedule a FedEx pickup call or drop off your return parcel at any FedEx location.

Once we receive your return, we will refund the purchase amount to the original form of payment or issue voucher with one year expiry date to your Maraley account. Please allow up to two weeks for your return to be processed.


We'll update you via email once your return has been processed!

 

EXCHANGES

 

Exchange will only be done for size and/or colour. If the desired size or colour is no longer available at the store, you may choose to swap for another item in an equivalent price value. We do our best to suggest the best suitable option but in case you are not happy with an alternative, we will issue a voucher/store credit in equivalent amount to you your Maraley account. 

For more information on how to return your order, refer to the Returns section for more details.

 

We accept exchanges for items that are unworn, unwashed, unaltered, and with their tags unaltered and intact.

 

Please note that all exchanges are final, i.e. exchanged items cannot be further returned or exchanged.

 

In the case of an exchange, we will send the product to your original delivery address, unless you notify us on otherwise by changing the address in your account or via email support@maraley.com

·        When exchanging, all tags must be attached and the item must not show any signs of wear.

·        All sale items and made-to-measure or customized items are final sale and may not be returned or exchanged at any time.

 

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